I reset my password but I did not receive a new password?

Your new password will be sent to you via email to the email address that we have on file for the user account.

  1. Have you set up an email address?
  2. Please check your email settings. Could the emails be blocked or be sent to your junk mail folder?
  3. Check to see that email address is correct.

Please contact the Message Centre found in Merchant Direct® for further assistance.

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